My QR codes
A code that doesn’t work, doesn’t scan, or opens the wrong page.
What’s it about?
Someone scanned my QR code and saw a message instead of my page
What did they see?
- This QR code isn’t active right now — your plan hasn’t started yet, or it has ended. Switch it back on in Billing and the code works again the moment you’ve paid.
- This QR code is paused — you paused it in My QR codes. Open the code and choose Resume.
- We can’t find this QR code — the code was deleted, or it’s not one of ours. A deleted code can’t be brought back; make a new one and print it again.
- We couldn’t open this QR code — a moment’s trouble on our side. Scanning again a minute later works.
Did this sort it out?
Prefer email? Write to support@yourqrcode.com. Tell us the email address you log in with and, if it’s about a QR code, its name.
Something not loading? Check the service status page.
Looking for answers instead? The help center has the questions people ask most.